Service

With 20+Years Spare Parts Manufacturer experience,MakerBoni (Shanghai MakerBoni Machinery Co., Ltd.) was officially established and settled in the core manufacturing area of Songjiang, Shanghai. Initially focusing on the manufacturing and sales of metal processing machinery parts and molds, we quickly opened up the domestic market in textile, hardware processing and other fields and accumulated the first batch of core customers with accurate market positioning and solid craftsmanship. 
In 2023, the company launched R&D initiatives, focused on pain points in production scenarios, developed "A Bristle Brick Cleaning Device", and submitted an application for national utility model patent in December of the same year, taking a key step in technological innovation.

In 2024, the company's "A Bristle Brick Cleaning Device" obtained the national utility model patent authorization (Patent No.: CN202323474344.X), significantly enhancing core technological competitiveness. Meanwhile, we increased brand layout efforts, applied for a total of 7 "MakerBoni" and related category trademarks to strengthen brand recognition. In the same year, the company completed the official website filing (Shanghai ICP Filing No.: 2022017634), built online marketing and service channels, expanded national customer groups, and obtained qualifications for goods import and export as well as technology import and export, launching the global business layout.

Since 2025, the company has continuously optimized production processes and R&D systems, focused on the iteration and upgrading of textile machinery parts and high-precision molds, deepened cooperation with upstream and downstream industrial chains, and improved product adaptability and delivery efficiency. At the same time, we actively expand the foreign trade market, connect with overseas customer needs relying on import and export qualifications, build a composite competitive advantage of "technology + products + services", and strive to become a benchmark service provider of precision components in the textile and hardware processing fields, continuously promoting technological innovation and industrial upgrading.

We have built a full-cycle refined service system covering "pre-sales, in-sales and after-sales", focusing on customers' processing scenarios and core needs to create a highly adaptive cooperation experience. In the pre-sales stage, the technical team will deeply understand customers' equipment models, processing materials and precision requirements, provide targeted component selection suggestions and customized processing solutions, and help customers optimize production processes relying on patented technology. During the in-sales stage, we synchronize production progress in real time, strictly control processing precision and delivery cycle, support various distribution methods such as express delivery and logistics, and can coordinate import and export logistics matters according to customer needs to ensure safe and on-time delivery of goods.

In terms of after-sales service, we provide professional technical support and quality guarantee services, with senior technical personnel to quickly respond to customer inquiries, and offer one-on-one guidance and remote assistance for component installation and commissioning, operation, troubleshooting and other issues. Relying on sufficient inventory of common accessories, we ensure timely supply, and also provide sample customization and testing services to meet customers' verification needs before bulk procurement. In addition, we continue to deepen technological R&D, regularly transform patented technology into product advantages, optimize product performance based on customer feedback, and provide customers with long-term equipment component operation and maintenance as well as technical upgrade guarantees.

We have an elite team with capabilities in technological R&D, precision processing and market services. Core members all have years of experience in the metal processing and machinery manufacturing industry, covering four core sectors: R&D, production, sales and after-sales. Led by senior engineers, the R&D team focuses on core technological innovation and product optimization based on market demand, successfully developing and implementing a number of practical technologies, one of which has obtained national utility model patent, continuously injecting technological competitiveness into the company.

The production team gathers many experienced precision processing technicians who are proficient in operating various metal processing equipment and strictly follow quality control standards to ensure the precision and stability of each component, meeting the high-demand processing scenarios in textile, hardware and other fields. The sales team has both product professionalism and market insight, capable of accurately connecting with domestic customer needs and serving overseas customers relying on import and export qualifications, building an efficient communication bridge between supply and demand and providing customized procurement solutions.

The after-sales team is composed of technical backbones with rich experience in on-site commissioning and fault resolution, providing timely and efficient technical support for customers through diversified methods such as online guidance and remote assistance. Adhering to the core philosophy of "Technology Empowerment, Customer First", the team unites professional strength and creates value for customers with rigorous craftsmanship attitude and efficient execution capacity, helping the company develop steadily in the precision components field.